SHIPPING POLICY MAISON ARDENTIA
We currently ship to Switzerland, the European Union and selected international destinations.
SHIPPING CARRIER
All orders are shipped exclusively via Schweizer Post to ensure reliable and secure delivery.
PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. During peak periods or special launches, processing times may vary slightly.
DELIVERY TIME
Estimated delivery times after dispatch:
· Switzerland: 2–3 business days
· European Union: 3–7 business days
· International: 7–14 business days
Please note that these are estimated delivery times and may vary due to external factors beyond our control.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address and order weight.
CUSTOMS & DUTIES
For deliveries outside Switzerland and the EU, customs duties, taxes or import fees may apply. These charges are the responsibility of the customer and are not included in the order total.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with tracking details, where available.
DELIVERY ISSUES
MAISON ARDENTIA. is not responsible for delays caused by the shipping carrier, customs clearance or incorrect delivery information provided by the customer. Please ensure that your shipping address is complete and accurate.
If your parcel arrives damaged or does not arrive within a reasonable time, please contact us at contact@maisonardentia.com.
